FCC Consumer Complaints – 19 July 2019
Introduction
A total of 1090 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 19 July 2019, this was lower than the 1233 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 743 complaints recorded.
Key statistics
- Total complaints
- 1090
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (743)
- Most reported state/territory
- California (144)
Where the complaints came from
Reports recorded on 19 July 2019 show 1090 complaints originating from 732 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 13.2% |
| Texas | 90 | 8.3% |
| Florida | 69 | 6.3% |
| New York | 63 | 5.8% |
| Ohio | 49 | 4.5% |
| Pennsylvania | 45 | 4.1% |
| Illinois | 44 | 4.0% |
| Virginia | 34 | 3.1% |
| Arizona | 32 | 2.9% |
| New Jersey | 30 | 2.8% |
| Other states and territories | 487 | 44.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 871 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 871 | 79.9% |
| TV | 106 | 9.7% |
| Internet | 105 | 9.6% |
| Radio | 7 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
871 complaints were recorded in this category, representing 79.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 743 | 85.3% |
| Billing | 35 | 4.0% |
| Availability (including rural call completion) | 23 | 2.6% |
| Equipment | 21 | 2.4% |
| Interference (including signal jammers) | 16 | 1.8% |
| Number Portability (keeping your number if you change providers) | 15 | 1.7% |
| Privacy | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
106 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 47.2% |
| Billing | 39 | 36.8% |
| Loud Commercials | 8 | 7.5% |
| Equipment | 5 | 4.7% |
| Interference | 3 | 2.8% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
105 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 44.8% |
| Billing | 36 | 34.3% |
| Speed | 9 | 8.6% |
| Interference | 7 | 6.7% |
| Equipment | 3 | 2.9% |
| Privacy | 3 | 2.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.