FCC Consumer Complaints – 20 July 2019
Introduction
A total of 422 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 20 July 2019, complaint volume fell from 1090 complaints the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 213 complaints.
Key statistics
- Total complaints
- 422
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (213)
- Most reported state/territory
- California (52)
Where the complaints came from
Across 339 cities in 46 states and territories, a total of 422 complaints were recorded on 20 July 2019. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 12.3% |
| Texas | 40 | 9.5% |
| Florida | 33 | 7.8% |
| Ohio | 20 | 4.7% |
| New York | 19 | 4.5% |
| New Jersey | 17 | 4.0% |
| Georgia | 16 | 3.8% |
| Pennsylvania | 15 | 3.6% |
| Illinois | 12 | 2.8% |
| Massachusetts | 12 | 2.8% |
| Other states and territories | 186 | 44.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 42 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 270 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 270 | 64.0% |
| TV | 89 | 21.1% |
| Internet | 52 | 12.3% |
| Radio | 9 | 2.1% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
270 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 213 | 78.9% |
| Billing | 26 | 9.6% |
| Equipment | 9 | 3.3% |
| Availability (including rural call completion) | 8 | 3.0% |
| Interference (including signal jammers) | 6 | 2.2% |
| Number Portability (keeping your number if you change providers) | 4 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
| Junk Faxes | 1 | 0.4% |
| Privacy | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
89 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 60.7% |
| Billing | 24 | 27.0% |
| Indecency | 6 | 6.7% |
| Loud Commercials | 3 | 3.4% |
| Equipment | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
52 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 44.2% |
| Billing | 18 | 34.6% |
| Equipment | 3 | 5.8% |
| Interference | 3 | 5.8% |
| Privacy | 3 | 5.8% |
| Speed | 2 | 3.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.