FCC Consumer Complaints – 21 July 2019
Introduction
The Federal Communications Commission recorded 265 consumer complaints on Sunday, 21 July 2019 relating to telecommunications services, this was lower than the 422 complaints recorded the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 265
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (121)
- Most reported state/territory
- California (44)
Where the complaints came from
The 265 complaints recorded on 21 July 2019 originated from 199 cities across 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 16.6% |
| Texas | 34 | 12.8% |
| Florida | 30 | 11.3% |
| New York | 12 | 4.5% |
| Kentucky | 11 | 4.2% |
| Illinois | 9 | 3.4% |
| North Carolina | 9 | 3.4% |
| Massachusetts | 8 | 3.0% |
| Pennsylvania | 8 | 3.0% |
| Arizona | 7 | 2.6% |
| Other states and territories | 93 | 35.1% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 144 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 144 | 54.3% |
| TV | 72 | 27.2% |
| Internet | 46 | 17.4% |
| Radio | 2 | 0.8% |
| Emergency | 1 | 0.4% |
Phone complaints
144 complaints were recorded in this category, representing 54.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 121 | 84.0% |
| Equipment | 9 | 6.3% |
| Number Portability (keeping your number if you change providers) | 4 | 2.8% |
| Billing | 3 | 2.1% |
| Privacy | 3 | 2.1% |
| Availability (including rural call completion) | 2 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.7% |
| Interference (including signal jammers) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Equipment, Number Portability (keeping your number if you change providers) and Billing.
TV complaints
72 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 58.3% |
| Billing | 23 | 31.9% |
| Loud Commercials | 3 | 4.2% |
| Equipment | 2 | 2.8% |
| Indecency | 1 | 1.4% |
| Interference | 1 | 1.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
46 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 45.7% |
| Billing | 10 | 21.7% |
| Speed | 6 | 13.0% |
| Privacy | 5 | 10.9% |
| Equipment | 2 | 4.3% |
| Interference | 2 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.