FCC Consumer Complaints – 22 July 2019
Introduction
The Federal Communications Commission recorded 1250 consumer complaints on 22 July 2019 relating to telecommunications services, this represented an increase from the 265 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 747 complaints.
Key statistics
- Total complaints
- 1250
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (747)
- Most reported state/territory
- California (137)
Where the complaints came from
On 22 July 2019, the 1250 complaints recorded by the Federal Communications Commission were reported from 849 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 11.0% |
| Florida | 102 | 8.2% |
| Texas | 90 | 7.2% |
| New York | 64 | 5.1% |
| Ohio | 49 | 3.9% |
| Pennsylvania | 46 | 3.7% |
| Massachusetts | 44 | 3.5% |
| Illinois | 42 | 3.4% |
| Virginia | 40 | 3.2% |
| Michigan | 36 | 2.9% |
| Other states and territories | 591 | 47.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 931 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 931 | 74.5% |
| TV | 175 | 14.0% |
| Internet | 131 | 10.5% |
| Radio | 9 | 0.7% |
| Accessibility | 3 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
931 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 747 | 80.2% |
| Billing | 73 | 7.8% |
| Equipment | 39 | 4.2% |
| Availability (including rural call completion) | 30 | 3.2% |
| Number Portability (keeping your number if you change providers) | 13 | 1.4% |
| Junk Faxes | 12 | 1.3% |
| Privacy | 8 | 0.9% |
| Interference (including signal jammers) | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
175 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 99 | 56.6% |
| Billing | 51 | 29.1% |
| Equipment | 11 | 6.3% |
| Loud Commercials | 8 | 4.6% |
| Indecency | 3 | 1.7% |
| Interference | 2 | 1.1% |
| Privacy | 1 | 0.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
131 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 32.1% |
| Availability | 39 | 29.8% |
| Privacy | 18 | 13.7% |
| Interference | 14 | 10.7% |
| Speed | 13 | 9.9% |
| Equipment | 5 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.