FCC Consumer Complaints – 23 July 2019
Introduction
The Federal Communications Commission recorded 1313 consumer complaints on Tuesday, 23 July 2019 relating to telecommunications services, this represented an increase from the 1250 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 824 complaints.
Key statistics
- Total complaints
- 1313
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (824)
- Most reported state/territory
- California (155)
Where the complaints came from
The 1313 complaints recorded on 23 July 2019 originated from 848 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 11.8% |
| Texas | 127 | 9.7% |
| Florida | 99 | 7.5% |
| New York | 73 | 5.6% |
| Ohio | 63 | 4.8% |
| Pennsylvania | 54 | 4.1% |
| Washington | 48 | 3.7% |
| North Carolina | 47 | 3.6% |
| Illinois | 44 | 3.4% |
| New Jersey | 42 | 3.2% |
| Other states and territories | 558 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1004 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1004 | 76.5% |
| TV | 173 | 13.2% |
| Internet | 118 | 9.0% |
| Radio | 14 | 1.1% |
| Accessibility | 3 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
1004 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 824 | 82.1% |
| Billing | 68 | 6.8% |
| Availability (including rural call completion) | 36 | 3.6% |
| Equipment | 32 | 3.2% |
| Junk Faxes | 14 | 1.4% |
| Number Portability (keeping your number if you change providers) | 9 | 0.9% |
| Interference (including signal jammers) | 7 | 0.7% |
| Privacy | 7 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
173 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 45.7% |
| Availability | 64 | 37.0% |
| Equipment | 9 | 5.2% |
| Indecency | 9 | 5.2% |
| Loud Commercials | 9 | 5.2% |
| Interference | 3 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
118 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 40.7% |
| Availability | 37 | 31.4% |
| Speed | 14 | 11.9% |
| Equipment | 13 | 11.0% |
| Interference | 4 | 3.4% |
| Privacy | 2 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.