FCC Consumer Complaints – 25 July 2019
Introduction
A total of 1303 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 25 July 2019, complaint volume increased from 1291 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 890 complaints.
Key statistics
- Total complaints
- 1303
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (890)
- Most reported state/territory
- California (173)
Where the complaints came from
Across 827 cities in 51 states and territories, a total of 1303 complaints were recorded on 25 July 2019. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 173 | 13.3% |
| Florida | 92 | 7.1% |
| Texas | 82 | 6.3% |
| New York | 75 | 5.8% |
| Pennsylvania | 64 | 4.9% |
| Ohio | 61 | 4.7% |
| Illinois | 53 | 4.1% |
| Michigan | 48 | 3.7% |
| Virginia | 45 | 3.5% |
| Arizona | 41 | 3.1% |
| Other states and territories | 565 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 1060 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1060 | 81.4% |
| Internet | 114 | 8.7% |
| TV | 111 | 8.5% |
| Radio | 11 | 0.8% |
| Emergency | 4 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1060 complaints were recorded in this category, representing 81.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 890 | 84.0% |
| Billing | 47 | 4.4% |
| Availability (including rural call completion) | 38 | 3.6% |
| Equipment | 32 | 3.0% |
| Number Portability (keeping your number if you change providers) | 19 | 1.8% |
| Junk Faxes | 15 | 1.4% |
| Interference (including signal jammers) | 7 | 0.7% |
| Privacy | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 33.3% |
| Billing | 35 | 30.7% |
| Speed | 21 | 18.4% |
| Equipment | 10 | 8.8% |
| Interference | 5 | 4.4% |
| Privacy | 5 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
111 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 46.8% |
| Availability | 40 | 36.0% |
| Loud Commercials | 11 | 9.9% |
| Equipment | 5 | 4.5% |
| Indecency | 3 | 2.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 890 complaints relating to unwanted calls on this date, representing 68.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (561) 946-2069 | 8 | 0.9% |
| (678) 842-4283 | 5 | 0.6% |
| (202) 445-6000 | 3 | 0.3% |
| (217) 203-9739 | 3 | 0.3% |
| (201) 243-4381 | 2 | 0.2% |
| (202) 727-2540 | 2 | 0.2% |
| (279) 777-1394 | 2 | 0.2% |
| (608) 371-6666 | 2 | 0.2% |
| (623) 232-0231 | 2 | 0.2% |
| (888) 751-9000 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (561) 946-2069 | 8 | 0.9% |
| (202) 445-6000 | 3 | 0.3% |
| (678) 842-4283 | 3 | 0.3% |
| (818) 877-7422 | 3 | 0.3% |
| (201) 243-4381 | 2 | 0.2% |
| (314) 296-4796 | 2 | 0.2% |
| (323) 419-5587 | 2 | 0.2% |
| (415) 524-7293 | 2 | 0.2% |
| (608) 987-8667 | 2 | 0.2% |
| (614) 999-1245 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (561) 946-2069 stood out as the most frequently reported business contact number.
- (561) 946-2069 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.