FCC Consumer Complaints – 26 July 2019
Introduction
A total of 1245 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 26 July 2019, this represented a decline from the 1303 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 850 complaints.
Key statistics
- Total complaints
- 1245
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (850)
- Most reported state/territory
- California (154)
Where the complaints came from
A total of 1245 complaints were recorded on 26 July 2019, with reports originating from 785 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 12.4% |
| Texas | 111 | 8.9% |
| Florida | 91 | 7.3% |
| New York | 62 | 5.0% |
| Ohio | 60 | 4.8% |
| Pennsylvania | 53 | 4.3% |
| Washington | 51 | 4.1% |
| North Carolina | 48 | 3.9% |
| Virginia | 40 | 3.2% |
| Nevada | 37 | 3.0% |
| Other states and territories | 529 | 42.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 1007 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1007 | 80.9% |
| TV | 123 | 9.9% |
| Internet | 98 | 7.9% |
| Radio | 13 | 1.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
1007 complaints were recorded in this category, representing 80.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 850 | 84.4% |
| Billing | 58 | 5.8% |
| Equipment | 31 | 3.1% |
| Availability (including rural call completion) | 30 | 3.0% |
| Number Portability (keeping your number if you change providers) | 12 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.0% |
| Privacy | 7 | 0.7% |
| Junk Faxes | 4 | 0.4% |
| Interference (including signal jammers) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
123 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 42.3% |
| Billing | 49 | 39.8% |
| Equipment | 10 | 8.1% |
| Loud Commercials | 8 | 6.5% |
| Indecency | 2 | 1.6% |
| Interference | 2 | 1.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
98 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 39.8% |
| Billing | 33 | 33.7% |
| Speed | 14 | 14.3% |
| Equipment | 5 | 5.1% |
| Privacy | 4 | 4.1% |
| Interference | 3 | 3.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.