FCC Consumer Complaints – 27 July 2019
Introduction
On Saturday, 27 July 2019, the Federal Communications Commission recorded 383 consumer complaints relating to telecommunications services, this was lower than the 1245 complaints recorded the previous day. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 217 complaints.
Key statistics
- Total complaints
- 383
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (217)
- Most reported state/territory
- California (58)
Where the complaints came from
The 383 complaints recorded on 27 July 2019 were submitted from 299 cities across 43 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 15.1% |
| Florida | 51 | 13.3% |
| Texas | 27 | 7.0% |
| New York | 22 | 5.7% |
| Colorado | 15 | 3.9% |
| Illinois | 14 | 3.7% |
| Pennsylvania | 14 | 3.7% |
| Ohio | 13 | 3.4% |
| Michigan | 11 | 2.9% |
| Washington | 11 | 2.9% |
| Other states and territories | 147 | 38.4% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 261 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 261 | 68.1% |
| TV | 63 | 16.4% |
| Internet | 55 | 14.4% |
| Radio | 4 | 1.0% |
Phone complaints
261 complaints were recorded in this category, representing 68.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 217 | 83.1% |
| Billing | 10 | 3.8% |
| Equipment | 9 | 3.4% |
| Availability (including rural call completion) | 8 | 3.1% |
| Number Portability (keeping your number if you change providers) | 6 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Interference (including signal jammers) | 4 | 1.5% |
| Privacy | 3 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
63 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 47.6% |
| Billing | 25 | 39.7% |
| Equipment | 3 | 4.8% |
| Loud Commercials | 3 | 4.8% |
| Indecency | 1 | 1.6% |
| Interference | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
55 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 21 | 38.2% |
| Billing | 20 | 36.4% |
| Privacy | 5 | 9.1% |
| Speed | 5 | 9.1% |
| Equipment | 3 | 5.5% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.