FCC Consumer Complaints – 28 July 2019
Introduction
The Federal Communications Commission recorded 226 consumer complaints on Sunday, 28 July 2019 relating to telecommunications services, this represented a decline from the 383 complaints recorded the day before. Submissions were made from 43 states and territories, with California accounting for the highest number of complaints at 34. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 226
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (92)
- Most reported state/territory
- California (34)
Where the complaints came from
Across 189 cities in 43 states and territories, a total of 226 complaints were recorded on 28 July 2019. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 15.0% |
| Florida | 14 | 6.2% |
| Texas | 13 | 5.8% |
| Pennsylvania | 12 | 5.3% |
| Kentucky | 11 | 4.9% |
| Ohio | 11 | 4.9% |
| Illinois | 10 | 4.4% |
| New Jersey | 10 | 4.4% |
| Georgia | 7 | 3.1% |
| Maryland | 7 | 3.1% |
| Other states and territories | 97 | 42.9% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. Phone was the most reported category, with 137 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 137 | 60.6% |
| TV | 48 | 21.2% |
| Internet | 36 | 15.9% |
| Radio | 5 | 2.2% |
Phone complaints
137 complaints were recorded in this category, representing 60.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 92 | 67.2% |
| Billing | 20 | 14.6% |
| Availability (including rural call completion) | 7 | 5.1% |
| Equipment | 7 | 5.1% |
| Number Portability (keeping your number if you change providers) | 5 | 3.6% |
| Privacy | 4 | 2.9% |
| Interference (including signal jammers) | 2 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
48 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 39.6% |
| Availability | 18 | 37.5% |
| Loud Commercials | 6 | 12.5% |
| Equipment | 3 | 6.3% |
| Interference | 2 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
36 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 33.3% |
| Billing | 9 | 25.0% |
| Equipment | 5 | 13.9% |
| Speed | 5 | 13.9% |
| Privacy | 3 | 8.3% |
| Interference | 2 | 5.6% |
Complaints in this category covered a range of issues, including Availability, Billing and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.