FCC Consumer Complaints – 29 July 2019
Introduction
On 29 July 2019, 1181 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 226 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 723 complaints recorded.
Key statistics
- Total complaints
- 1181
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (723)
- Most reported state/territory
- California (116)
Where the complaints came from
The 1181 complaints recorded on 29 July 2019 originated from 766 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 9.8% |
| Florida | 99 | 8.4% |
| Texas | 82 | 6.9% |
| New York | 62 | 5.2% |
| Georgia | 53 | 4.5% |
| North Carolina | 49 | 4.1% |
| Illinois | 48 | 4.1% |
| Ohio | 46 | 3.9% |
| Pennsylvania | 46 | 3.9% |
| Arizona | 42 | 3.6% |
| Other states and territories | 535 | 45.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 881 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 881 | 74.6% |
| Internet | 149 | 12.6% |
| TV | 129 | 10.9% |
| Radio | 16 | 1.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
881 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 723 | 82.1% |
| Billing | 60 | 6.8% |
| Equipment | 36 | 4.1% |
| Availability (including rural call completion) | 29 | 3.3% |
| Number Portability (keeping your number if you change providers) | 17 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Interference (including signal jammers) | 4 | 0.5% |
| Junk Faxes | 3 | 0.3% |
| Privacy | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
149 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 46.3% |
| Billing | 49 | 32.9% |
| Speed | 17 | 11.4% |
| Equipment | 8 | 5.4% |
| Interference | 3 | 2.0% |
| Privacy | 3 | 2.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
129 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 54.3% |
| Availability | 42 | 32.6% |
| Equipment | 6 | 4.7% |
| Loud Commercials | 5 | 3.9% |
| Interference | 3 | 2.3% |
| Indecency | 2 | 1.6% |
| Privacy | 1 | 0.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
723 complaints relating to unwanted calls were recorded on this date, accounting for 61.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (415) 446-9289 | 5 | 0.7% |
| (866) 696-1331 | 4 | 0.6% |
| (718) 307-1139 | 3 | 0.4% |
| (209) 488-6525 | 2 | 0.3% |
| (518) 312-4937 | 2 | 0.3% |
| (609) 934-1772 | 2 | 0.3% |
| (800) 642-4272 | 2 | 0.3% |
| (801) 496-0474 | 2 | 0.3% |
| (806) 338-2056 | 2 | 0.3% |
| (811) 952-8672 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (415) 446-9289 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.