FCC Consumer Complaints – 30 July 2019
Introduction
On Tuesday, 30 July 2019, the Federal Communications Commission recorded 1312 consumer complaints relating to telecommunications services, this was higher than the 1181 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 800 complaints.
Key statistics
- Total complaints
- 1312
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (800)
- Most reported state/territory
- California (147)
Where the complaints came from
The 1312 complaints recorded on 30 July 2019 were submitted from 866 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 147 | 11.2% |
| Florida | 102 | 7.8% |
| Texas | 101 | 7.7% |
| New York | 67 | 5.1% |
| Pennsylvania | 65 | 5.0% |
| Ohio | 59 | 4.5% |
| Arizona | 58 | 4.4% |
| Illinois | 54 | 4.1% |
| North Carolina | 50 | 3.8% |
| Virginia | 39 | 3.0% |
| Other states and territories | 565 | 43.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 1003 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1003 | 76.4% |
| TV | 184 | 14.0% |
| Internet | 117 | 8.9% |
| Radio | 6 | 0.5% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
1003 complaints were recorded in this category, representing 76.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 800 | 79.8% |
| Billing | 78 | 7.8% |
| Equipment | 37 | 3.7% |
| Availability (including rural call completion) | 32 | 3.2% |
| Junk Faxes | 17 | 1.7% |
| Number Portability (keeping your number if you change providers) | 16 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.0% |
| Privacy | 7 | 0.7% |
| Interference (including signal jammers) | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
184 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 43.5% |
| Availability | 70 | 38.0% |
| Equipment | 14 | 7.6% |
| Loud Commercials | 10 | 5.4% |
| Indecency | 6 | 3.3% |
| Interference | 4 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
117 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 39.3% |
| Billing | 42 | 35.9% |
| Speed | 14 | 12.0% |
| Interference | 6 | 5.1% |
| Privacy | 5 | 4.3% |
| Equipment | 4 | 3.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.