FCC Consumer Complaints – 3 August 2019
Introduction
On Saturday, 3 August 2019, the Federal Communications Commission recorded 473 consumer complaints relating to telecommunications services, this was lower than the 1158 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 262 complaints recorded.
Key statistics
- Total complaints
- 473
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (262)
- Most reported state/territory
- California (61)
Where the complaints came from
Across 371 cities in 44 states and territories, a total of 473 complaints were recorded on 3 August 2019. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 12.9% |
| Florida | 41 | 8.7% |
| Texas | 37 | 7.8% |
| New York | 25 | 5.3% |
| Pennsylvania | 25 | 5.3% |
| Maryland | 24 | 5.1% |
| North Carolina | 21 | 4.4% |
| Arizona | 20 | 4.2% |
| Colorado | 17 | 3.6% |
| Massachusetts | 16 | 3.4% |
| Other states and territories | 185 | 39.1% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. The largest number of complaints fell within Phone, which accounted for 317 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 317 | 67.0% |
| TV | 93 | 19.7% |
| Internet | 59 | 12.5% |
| Radio | 4 | 0.8% |
Phone complaints
317 complaints were recorded in this category, representing 67.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 262 | 82.6% |
| Billing | 23 | 7.3% |
| Equipment | 8 | 2.5% |
| Number Portability (keeping your number if you change providers) | 7 | 2.2% |
| Privacy | 5 | 1.6% |
| Availability (including rural call completion) | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Interference (including signal jammers) | 3 | 0.9% |
| Junk Faxes | 2 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
TV complaints
93 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 66.7% |
| Billing | 24 | 25.8% |
| Loud Commercials | 4 | 4.3% |
| Equipment | 1 | 1.1% |
| Indecency | 1 | 1.1% |
| Interference | 1 | 1.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
59 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 57.6% |
| Billing | 14 | 23.7% |
| Speed | 7 | 11.9% |
| Interference | 2 | 3.4% |
| Equipment | 1 | 1.7% |
| Privacy | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.