FCC Consumer Complaints – 4 August 2019
Introduction
On Sunday, 4 August 2019, 299 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 473 complaints the day before. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 299
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (136)
- Most reported state/territory
- California (46)
Where the complaints came from
Reports recorded on 4 August 2019 show 299 complaints originating from 233 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 15.4% |
| Florida | 30 | 10.0% |
| Kentucky | 18 | 6.0% |
| Texas | 17 | 5.7% |
| Arizona | 15 | 5.0% |
| New York | 13 | 4.3% |
| Ohio | 12 | 4.0% |
| Illinois | 11 | 3.7% |
| Pennsylvania | 11 | 3.7% |
| North Carolina | 8 | 2.7% |
| Other states and territories | 118 | 39.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 57.9% |
| TV | 82 | 27.4% |
| Internet | 40 | 13.4% |
| Radio | 3 | 1.0% |
| Accessibility | 1 | 0.3% |
Phone complaints
173 complaints were recorded in this category, representing 57.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 136 | 78.6% |
| Billing | 11 | 6.4% |
| Equipment | 9 | 5.2% |
| Availability (including rural call completion) | 4 | 2.3% |
| Number Portability (keeping your number if you change providers) | 4 | 2.3% |
| Interference (including signal jammers) | 3 | 1.7% |
| Junk Faxes | 3 | 1.7% |
| Privacy | 2 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
82 complaints were recorded in this category, representing 27.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 59.8% |
| Billing | 20 | 24.4% |
| Indecency | 4 | 4.9% |
| Loud Commercials | 4 | 4.9% |
| Equipment | 2 | 2.4% |
| Interference | 2 | 2.4% |
| Privacy | 1 | 1.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
40 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 47.5% |
| Billing | 9 | 22.5% |
| Speed | 6 | 15.0% |
| Equipment | 3 | 7.5% |
| Privacy | 2 | 5.0% |
| Interference | 1 | 2.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.