FCC Consumer Complaints – 7 August 2019
Introduction
On Wednesday, 7 August 2019, 1233 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1363 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 791 complaints recorded.
Key statistics
- Total complaints
- 1233
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (791)
- Most reported state/territory
- California (156)
Where the complaints came from
Reports recorded on 7 August 2019 show 1233 complaints originating from 826 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 156 | 12.7% |
| Texas | 89 | 7.2% |
| Florida | 75 | 6.1% |
| New York | 73 | 5.9% |
| Pennsylvania | 61 | 4.9% |
| Virginia | 48 | 3.9% |
| New Jersey | 47 | 3.8% |
| Ohio | 46 | 3.7% |
| North Carolina | 44 | 3.6% |
| Maryland | 37 | 3.0% |
| Other states and territories | 545 | 44.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 951 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 951 | 77.1% |
| TV | 167 | 13.5% |
| Internet | 104 | 8.4% |
| Radio | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
951 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 791 | 83.2% |
| Billing | 64 | 6.7% |
| Equipment | 29 | 3.0% |
| Availability (including rural call completion) | 27 | 2.8% |
| Number Portability (keeping your number if you change providers) | 17 | 1.8% |
| Junk Faxes | 12 | 1.3% |
| Privacy | 7 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Interference (including signal jammers) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
167 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 46.1% |
| Billing | 57 | 34.1% |
| Indecency | 12 | 7.2% |
| Equipment | 11 | 6.6% |
| Loud Commercials | 5 | 3.0% |
| Privacy | 4 | 2.4% |
| Interference | 1 | 0.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
104 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 40.4% |
| Billing | 37 | 35.6% |
| Speed | 11 | 10.6% |
| Interference | 5 | 4.8% |
| Privacy | 5 | 4.8% |
| Equipment | 4 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.