FCC Consumer Complaints – 8 August 2019
Introduction
The Federal Communications Commission recorded 1269 consumer complaints on Thursday, 8 August 2019 relating to telecommunications services, complaint volume increased from 1233 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 822 complaints.
Key statistics
- Total complaints
- 1269
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (822)
- Most reported state/territory
- California (133)
Where the complaints came from
On 8 August 2019, the 1269 complaints recorded by the Federal Communications Commission were reported from 849 cities across 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 10.5% |
| Florida | 111 | 8.7% |
| Texas | 103 | 8.1% |
| Pennsylvania | 74 | 5.8% |
| New York | 62 | 4.9% |
| New Jersey | 52 | 4.1% |
| Ohio | 52 | 4.1% |
| Arizona | 41 | 3.2% |
| Illinois | 41 | 3.2% |
| North Carolina | 39 | 3.1% |
| Other states and territories | 560 | 44.1% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 1001 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1001 | 78.9% |
| Internet | 130 | 10.2% |
| TV | 117 | 9.2% |
| Radio | 12 | 0.9% |
| Accessibility | 9 | 0.7% |
Phone complaints
1001 complaints were recorded in this category, representing 78.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 822 | 82.1% |
| Billing | 64 | 6.4% |
| Availability (including rural call completion) | 38 | 3.8% |
| Equipment | 33 | 3.3% |
| Junk Faxes | 19 | 1.9% |
| Number Portability (keeping your number if you change providers) | 13 | 1.3% |
| Privacy | 5 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Interference (including signal jammers) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
130 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 46.2% |
| Availability | 39 | 30.0% |
| Speed | 10 | 7.7% |
| Equipment | 9 | 6.9% |
| Interference | 7 | 5.4% |
| Privacy | 5 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
117 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 44.4% |
| Availability | 46 | 39.3% |
| Equipment | 9 | 7.7% |
| Loud Commercials | 5 | 4.3% |
| Indecency | 3 | 2.6% |
| Interference | 1 | 0.9% |
| Privacy | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.