FCC Consumer Complaints – 26 October 2019
Introduction
On 26 October 2019, the Federal Communications Commission recorded 316 consumer complaints relating to telecommunications services, this represented a decline from the 937 complaints recorded the day before. Complaints were reported across 44 states and territories, and California generated the highest number of submissions with 49 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 169 complaints.
Key statistics
- Total complaints
- 316
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (169)
- Most reported state/territory
- California (49)
Where the complaints came from
A total of 316 complaints were recorded on 26 October 2019, with reports originating from 256 cities in 44 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 15.5% |
| Florida | 21 | 6.6% |
| Texas | 21 | 6.6% |
| Colorado | 15 | 4.7% |
| New Jersey | 14 | 4.4% |
| New York | 14 | 4.4% |
| Illinois | 13 | 4.1% |
| Michigan | 12 | 3.8% |
| Pennsylvania | 12 | 3.8% |
| Ohio | 11 | 3.5% |
| Other states and territories | 134 | 42.4% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 216 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 216 | 68.4% |
| Internet | 54 | 17.1% |
| TV | 39 | 12.3% |
| Radio | 6 | 1.9% |
| Emergency | 1 | 0.3% |
Phone complaints
216 complaints were recorded in this category, representing 68.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 169 | 78.2% |
| Billing | 18 | 8.3% |
| Availability (including rural call completion) | 9 | 4.2% |
| Number Portability (keeping your number if you change providers) | 7 | 3.2% |
| Equipment | 5 | 2.3% |
| Privacy | 4 | 1.9% |
| Junk Faxes | 2 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
| Interference (including signal jammers) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
54 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 35.2% |
| Billing | 19 | 35.2% |
| Speed | 6 | 11.1% |
| Privacy | 5 | 9.3% |
| Interference | 4 | 7.4% |
| Equipment | 1 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 53.8% |
| Availability | 8 | 20.5% |
| Loud Commercials | 4 | 10.3% |
| Equipment | 3 | 7.7% |
| Indecency | 3 | 7.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.