FCC Consumer Complaints – 27 October 2019
Introduction
On 27 October 2019, the Federal Communications Commission recorded 242 consumer complaints relating to telecommunications services, this was lower than the 316 complaints recorded the previous day. Complaints were reported across 43 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 242
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (87)
- Most reported state/territory
- Texas (29)
Where the complaints came from
Reports recorded on 27 October 2019 show 242 complaints originating from 195 cities across 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 29 | 12.0% |
| California | 22 | 9.1% |
| Florida | 21 | 8.7% |
| New York | 14 | 5.8% |
| New Jersey | 12 | 5.0% |
| Michigan | 9 | 3.7% |
| Ohio | 9 | 3.7% |
| Georgia | 8 | 3.3% |
| Massachusetts | 8 | 3.3% |
| Colorado | 7 | 2.9% |
| Other states and territories | 103 | 42.6% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 139 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 139 | 57.4% |
| TV | 45 | 18.6% |
| Internet | 42 | 17.4% |
| Radio | 11 | 4.5% |
| Emergency | 3 | 1.2% |
| Accessibility | 2 | 0.8% |
Phone complaints
139 complaints were recorded in this category, representing 57.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 87 | 62.6% |
| Billing | 23 | 16.5% |
| Equipment | 12 | 8.6% |
| Availability (including rural call completion) | 6 | 4.3% |
| Number Portability (keeping your number if you change providers) | 6 | 4.3% |
| Privacy | 5 | 3.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
45 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 48.9% |
| Availability | 15 | 33.3% |
| Loud Commercials | 5 | 11.1% |
| Interference | 2 | 4.4% |
| Indecency | 1 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
42 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 35.7% |
| Availability | 11 | 26.2% |
| Speed | 6 | 14.3% |
| Interference | 5 | 11.9% |
| Privacy | 5 | 11.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.