FCC Consumer Complaints – 1 November 2019
Introduction
A total of 1012 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 1 November 2019, this was lower than the 1095 complaints recorded the previous day. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 668 complaints.
Key statistics
- Total complaints
- 1012
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (668)
- Most reported state/territory
- Texas (98)
Where the complaints came from
Across 708 cities in 51 states and territories, a total of 1012 complaints were recorded on 1 November 2019. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 98 | 9.7% |
| California | 95 | 9.4% |
| New York | 66 | 6.5% |
| Florida | 59 | 5.8% |
| Illinois | 45 | 4.4% |
| Michigan | 44 | 4.3% |
| Pennsylvania | 44 | 4.3% |
| Ohio | 41 | 4.1% |
| North Carolina | 35 | 3.5% |
| New Jersey | 31 | 3.1% |
| Other states and territories | 453 | 44.8% |
Location highlight
California had the widest distribution of complaints, with reports originating from 71 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 822 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 822 | 81.2% |
| Internet | 90 | 8.9% |
| TV | 79 | 7.8% |
| Radio | 14 | 1.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
822 complaints were recorded in this category, representing 81.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 668 | 81.3% |
| Billing | 64 | 7.8% |
| Equipment | 32 | 3.9% |
| Availability (including rural call completion) | 19 | 2.3% |
| Number Portability (keeping your number if you change providers) | 18 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Privacy | 6 | 0.7% |
| Junk Faxes | 5 | 0.6% |
| Interference (including signal jammers) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
90 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.2% |
| Availability | 36 | 40.0% |
| Speed | 9 | 10.0% |
| Equipment | 3 | 3.3% |
| Interference | 3 | 3.3% |
| Privacy | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
79 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 53.2% |
| Availability | 23 | 29.1% |
| Equipment | 5 | 6.3% |
| Indecency | 3 | 3.8% |
| Interference | 3 | 3.8% |
| Loud Commercials | 2 | 2.5% |
| Privacy | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 668 complaints relating to unwanted calls were recorded on this date, representing 66% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 934-1370 | 15 | 2.2% |
| (737) 236-2541 | 3 | 0.4% |
| (855) 957-3119 | 3 | 0.4% |
| (201) 710-7250 | 2 | 0.3% |
| (206) 415-2661 | 2 | 0.3% |
| (347) 201-7015 | 2 | 0.3% |
| (419) 391-9294 | 2 | 0.3% |
| (567) 252-4002 | 2 | 0.3% |
| (609) 606-9030 | 2 | 0.3% |
| (800) 898-6740 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 934-1370 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.