FCC Consumer Complaints – 2 November 2019
Introduction
On Saturday, 2 November 2019, the Federal Communications Commission recorded 364 consumer complaints relating to telecommunications services, this was lower than the 1012 complaints recorded the previous day. Complaints were reported across 41 states and territories, and California generated the highest number of submissions with 62 complaints. The largest number of complaints related to Unwanted Calls, with 211 complaints.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (211)
- Most reported state/territory
- California (62)
Where the complaints came from
The 364 complaints recorded on 2 November 2019 were submitted from 265 cities across 41 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 17.0% |
| Texas | 26 | 7.1% |
| Ohio | 20 | 5.5% |
| New York | 19 | 5.2% |
| Florida | 18 | 4.9% |
| North Carolina | 17 | 4.7% |
| Illinois | 16 | 4.4% |
| Pennsylvania | 15 | 4.1% |
| Virginia | 11 | 3.0% |
| Wyoming | 11 | 3.0% |
| Other states and territories | 149 | 40.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 273 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 273 | 75.0% |
| Internet | 44 | 12.1% |
| TV | 39 | 10.7% |
| Radio | 5 | 1.4% |
| Emergency | 3 | 0.8% |
Phone complaints
273 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 211 | 77.3% |
| Billing | 23 | 8.4% |
| Equipment | 15 | 5.5% |
| Availability (including rural call completion) | 9 | 3.3% |
| Number Portability (keeping your number if you change providers) | 6 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.1% |
| Privacy | 3 | 1.1% |
| Interference (including signal jammers) | 2 | 0.7% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
44 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.9% |
| Availability | 17 | 38.6% |
| Privacy | 6 | 13.6% |
| Speed | 2 | 4.5% |
| Equipment | 1 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 56.4% |
| Availability | 7 | 17.9% |
| Interference | 3 | 7.7% |
| Loud Commercials | 3 | 7.7% |
| Indecency | 2 | 5.1% |
| Equipment | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.