FCC Consumer Complaints – 6 November 2019
Introduction
The Federal Communications Commission recorded 1192 consumer complaints on 6 November 2019 relating to telecommunications services, this represented a decline from the 1279 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 778 complaints.
Key statistics
- Total complaints
- 1192
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (778)
- Most reported state/territory
- California (117)
Where the complaints came from
Across 754 cities in 52 states and territories, a total of 1192 complaints were recorded on 6 November 2019. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 9.8% |
| New York | 108 | 9.1% |
| Texas | 90 | 7.6% |
| Florida | 83 | 7.0% |
| New Jersey | 63 | 5.3% |
| Ohio | 53 | 4.4% |
| Pennsylvania | 50 | 4.2% |
| Virginia | 38 | 3.2% |
| Washington | 37 | 3.1% |
| Georgia | 36 | 3.0% |
| Other states and territories | 514 | 43.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 88 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 961 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 961 | 80.6% |
| Internet | 107 | 9.0% |
| TV | 107 | 9.0% |
| Radio | 13 | 1.1% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
961 complaints were recorded in this category, representing 80.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 778 | 81.0% |
| Billing | 63 | 6.6% |
| Availability (including rural call completion) | 44 | 4.6% |
| Equipment | 25 | 2.6% |
| Number Portability (keeping your number if you change providers) | 14 | 1.5% |
| Junk Faxes | 13 | 1.4% |
| Interference (including signal jammers) | 11 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.7% |
| Privacy | 5 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
107 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 41.1% |
| Billing | 37 | 34.6% |
| Speed | 13 | 12.1% |
| Equipment | 7 | 6.5% |
| Interference | 4 | 3.7% |
| Privacy | 2 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
107 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 59.8% |
| Availability | 29 | 27.1% |
| Equipment | 7 | 6.5% |
| Loud Commercials | 3 | 2.8% |
| Indecency | 2 | 1.9% |
| Interference | 2 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 778 complaints relating to unwanted calls on this date, representing 65.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (318) 455-4755 | 5 | 0.6% |
| (205) 721-8728 | 4 | 0.5% |
| (215) 541-5498 | 2 | 0.3% |
| (219) 225-9195 | 2 | 0.3% |
| (312) 283-7417 | 2 | 0.3% |
| (424) 204-4290 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (601) 436-4648 | 2 | 0.3% |
| (731) 271-8916 | 2 | 0.3% |
| (781) 350-9751 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (318) 455-4755 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.