FCC Consumer Complaints – 7 November 2019
Introduction
On 7 November 2019, 1344 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1192 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 891 complaints recorded.
Key statistics
- Total complaints
- 1344
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (891)
- Most reported state/territory
- California (156)
Where the complaints came from
On 7 November 2019, the 1344 complaints recorded by the Federal Communications Commission were reported from 882 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 156 | 11.6% |
| Texas | 117 | 8.7% |
| Florida | 77 | 5.7% |
| New York | 76 | 5.7% |
| Ohio | 71 | 5.3% |
| Illinois | 67 | 5.0% |
| Pennsylvania | 49 | 3.6% |
| North Carolina | 46 | 3.4% |
| Georgia | 44 | 3.3% |
| Maryland | 42 | 3.1% |
| Other states and territories | 593 | 44.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 1111 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1111 | 82.7% |
| Internet | 125 | 9.3% |
| TV | 92 | 6.8% |
| Radio | 14 | 1.0% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1111 complaints were recorded in this category, representing 82.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 891 | 80.2% |
| Billing | 71 | 6.4% |
| Availability (including rural call completion) | 35 | 3.2% |
| Privacy | 34 | 3.1% |
| Equipment | 29 | 2.6% |
| Number Portability (keeping your number if you change providers) | 19 | 1.7% |
| Junk Faxes | 15 | 1.4% |
| Interference (including signal jammers) | 9 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
Internet complaints
125 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 48.0% |
| Availability | 38 | 30.4% |
| Speed | 10 | 8.0% |
| Equipment | 7 | 5.6% |
| Privacy | 6 | 4.8% |
| Interference | 4 | 3.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
92 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 65.2% |
| Availability | 19 | 20.7% |
| Loud Commercials | 5 | 5.4% |
| Equipment | 3 | 3.3% |
| Indecency | 3 | 3.3% |
| Interference | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 891 complaints relating to unwanted calls on this date, representing 66.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 934-1370 | 6 | 0.7% |
| (314) 690-4103 | 3 | 0.3% |
| (800) 896-8036 | 3 | 0.3% |
| (208) 264-4633 | 2 | 0.2% |
| (210) 660-4524 | 2 | 0.2% |
| (224) 333-2058 | 2 | 0.2% |
| (346) 347-7604 | 2 | 0.2% |
| (714) 406-4370 | 2 | 0.2% |
| (830) 469-1503 | 2 | 0.2% |
| (888) 484-9218 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 934-1370 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.