FCC Consumer Complaints – 8 November 2019
Introduction
A total of 1086 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 8 November 2019, complaint volume fell from 1344 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 698 complaints.
Key statistics
- Total complaints
- 1086
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (698)
- Most reported state/territory
- California (130)
Where the complaints came from
The 1086 complaints recorded on 8 November 2019 were submitted from 730 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.0% |
| Texas | 91 | 8.4% |
| Florida | 81 | 7.5% |
| Ohio | 60 | 5.5% |
| New York | 54 | 5.0% |
| Pennsylvania | 43 | 4.0% |
| North Carolina | 39 | 3.6% |
| New Jersey | 39 | 3.6% |
| Wisconsin | 34 | 3.1% |
| Illinois | 32 | 2.9% |
| Other states and territories | 479 | 44.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 846 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 846 | 77.9% |
| Internet | 118 | 10.9% |
| TV | 106 | 9.8% |
| Radio | 13 | 1.2% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
846 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 698 | 82.5% |
| Billing | 57 | 6.7% |
| Availability (including rural call completion) | 27 | 3.2% |
| Equipment | 24 | 2.8% |
| Junk Faxes | 12 | 1.4% |
| Number Portability (keeping your number if you change providers) | 9 | 1.1% |
| Privacy | 8 | 0.9% |
| Interference (including signal jammers) | 5 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 47.5% |
| Availability | 33 | 28.0% |
| Privacy | 14 | 11.9% |
| Speed | 7 | 5.9% |
| Equipment | 6 | 5.1% |
| Interference | 2 | 1.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
106 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 54.7% |
| Availability | 25 | 23.6% |
| Equipment | 10 | 9.4% |
| Loud Commercials | 7 | 6.6% |
| Indecency | 3 | 2.8% |
| Interference | 2 | 1.9% |
| Privacy | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 698 complaints relating to unwanted calls were recorded on this date, representing 64.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (909) 436-1442 | 5 | 0.7% |
| (206) 806-7363 | 3 | 0.4% |
| (717) 295-8800 | 3 | 0.4% |
| (747) 208-3546 | 3 | 0.4% |
| (937) 998-0882 | 3 | 0.4% |
| (325) 268-5820 | 2 | 0.3% |
| (352) 614-4011 | 2 | 0.3% |
| (415) 377-8068 | 2 | 0.3% |
| (623) 471-6976 | 2 | 0.3% |
| (920) 297-4741 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (909) 436-1442 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.