FCC Consumer Complaints – 9 November 2019
Introduction
The Federal Communications Commission recorded 391 consumer complaints on 9 November 2019 relating to telecommunications services, this was lower than the 1086 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 224 complaints recorded.
Key statistics
- Total complaints
- 391
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (224)
- Most reported state/territory
- California (52)
Where the complaints came from
The 391 complaints recorded on 9 November 2019 were submitted from 278 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.3% |
| Texas | 48 | 12.3% |
| Florida | 25 | 6.4% |
| New York | 20 | 5.1% |
| Pennsylvania | 18 | 4.6% |
| Michigan | 17 | 4.3% |
| Illinois | 16 | 4.1% |
| New Jersey | 16 | 4.1% |
| Ohio | 14 | 3.6% |
| North Carolina | 12 | 3.1% |
| Other states and territories | 153 | 39.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 287 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 287 | 73.4% |
| TV | 51 | 13.0% |
| Internet | 47 | 12.0% |
| Radio | 4 | 1.0% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
287 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 224 | 78.0% |
| Billing | 19 | 6.6% |
| Equipment | 16 | 5.6% |
| Privacy | 12 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.1% |
| Number Portability (keeping your number if you change providers) | 4 | 1.4% |
| Availability (including rural call completion) | 3 | 1.0% |
| Interference (including signal jammers) | 1 | 0.3% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
TV complaints
51 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 41.2% |
| Availability | 13 | 25.5% |
| Indecency | 8 | 15.7% |
| Loud Commercials | 7 | 13.7% |
| Equipment | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
47 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 46.8% |
| Billing | 15 | 31.9% |
| Speed | 4 | 8.5% |
| Interference | 3 | 6.4% |
| Privacy | 2 | 4.3% |
| Equipment | 1 | 2.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.