FCC Consumer Complaints – 10 November 2019
Introduction
On Sunday, 10 November 2019, 258 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 391 complaints recorded the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 114 complaints.
Key statistics
- Total complaints
- 258
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (114)
- Most reported state/territory
- California (30)
Where the complaints came from
The 258 complaints recorded on 10 November 2019 originated from 219 cities across 41 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 11.6% |
| Texas | 23 | 8.9% |
| Michigan | 18 | 7.0% |
| New York | 18 | 7.0% |
| Florida | 16 | 6.2% |
| North Carolina | 13 | 5.0% |
| Washington | 13 | 5.0% |
| Illinois | 12 | 4.7% |
| Ohio | 12 | 4.7% |
| Virginia | 8 | 3.1% |
| Other states and territories | 95 | 36.8% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 159 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 61.6% |
| Internet | 58 | 22.5% |
| TV | 37 | 14.3% |
| Radio | 3 | 1.2% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
159 complaints were recorded in this category, representing 61.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 114 | 71.7% |
| Billing | 20 | 12.6% |
| Equipment | 9 | 5.7% |
| Privacy | 5 | 3.1% |
| Availability (including rural call completion) | 4 | 2.5% |
| Interference (including signal jammers) | 3 | 1.9% |
| Number Portability (keeping your number if you change providers) | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
Internet complaints
58 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 39.7% |
| Billing | 21 | 36.2% |
| Speed | 12 | 20.7% |
| Equipment | 1 | 1.7% |
| Privacy | 1 | 1.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
37 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 37.8% |
| Billing | 11 | 29.7% |
| Loud Commercials | 5 | 13.5% |
| Equipment | 4 | 10.8% |
| Indecency | 2 | 5.4% |
| Interference | 1 | 2.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.