FCC Consumer Complaints – 11 November 2019
Introduction
A total of 747 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 11 November 2019, this represented an increase from the 258 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 525 complaints.
Key statistics
- Total complaints
- 747
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (525)
- Most reported state/territory
- California (89)
Where the complaints came from
A total of 747 complaints were recorded on 11 November 2019, with reports originating from 499 cities in 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 11.9% |
| Texas | 56 | 7.5% |
| Florida | 52 | 7.0% |
| Ohio | 37 | 5.0% |
| Colorado | 36 | 4.8% |
| Illinois | 34 | 4.6% |
| Pennsylvania | 32 | 4.3% |
| New York | 31 | 4.1% |
| North Carolina | 30 | 4.0% |
| Georgia | 29 | 3.9% |
| Other states and territories | 321 | 43.0% |
Location highlight
Complaints in California were reported across 55 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. Phone was the most reported category, with 609 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 81.5% |
| Internet | 66 | 8.8% |
| TV | 66 | 8.8% |
| Radio | 6 | 0.8% |
Phone complaints
609 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 525 | 86.2% |
| Billing | 28 | 4.6% |
| Equipment | 18 | 3.0% |
| Availability (including rural call completion) | 9 | 1.5% |
| Number Portability (keeping your number if you change providers) | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Privacy | 6 | 1.0% |
| Interference (including signal jammers) | 5 | 0.8% |
| Junk Faxes | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
66 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 34.8% |
| Availability | 20 | 30.3% |
| Privacy | 10 | 15.2% |
| Speed | 8 | 12.1% |
| Interference | 5 | 7.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 45.5% |
| Availability | 20 | 30.3% |
| Loud Commercials | 7 | 10.6% |
| Indecency | 6 | 9.1% |
| Equipment | 2 | 3.0% |
| Interference | 1 | 1.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 525 complaints relating to unwanted calls on this date, representing 70.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 934-1370 | 5 | 1.0% |
| (714) 343-4797 | 4 | 0.8% |
| (555) 555-5555 | 2 | 0.4% |
| (800) 633-4228 | 2 | 0.4% |
| (954) 429-5750 | 2 | 0.4% |
| (202) 410-1377 | 1 | 0.2% |
| (202) 899-7005 | 1 | 0.2% |
| (202) 918-1217 | 1 | 0.2% |
| (202) 918-1982 | 1 | 0.2% |
| (202) 918-1989 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 934-1370 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.