FCC Consumer Complaints – 22 November 2019
Introduction
A total of 950 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 22 November 2019, this represented a decline from the 967 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 619 complaints.
Key statistics
- Total complaints
- 950
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (619)
- Most reported state/territory
- California (109)
Where the complaints came from
The 950 complaints recorded on 22 November 2019 were submitted from 617 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.5% |
| Florida | 65 | 6.8% |
| Texas | 64 | 6.7% |
| New York | 50 | 5.3% |
| Pennsylvania | 48 | 5.1% |
| Ohio | 39 | 4.1% |
| Illinois | 34 | 3.6% |
| Washington | 31 | 3.3% |
| Wisconsin | 31 | 3.3% |
| Georgia | 28 | 2.9% |
| Other states and territories | 450 | 47.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 747 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 747 | 78.6% |
| Internet | 103 | 10.8% |
| TV | 82 | 8.6% |
| Radio | 11 | 1.2% |
| Emergency | 6 | 0.6% |
| Accessibility | 1 | 0.1% |
Phone complaints
747 complaints were recorded in this category, representing 78.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 619 | 82.9% |
| Billing | 54 | 7.2% |
| Equipment | 19 | 2.5% |
| Availability (including rural call completion) | 18 | 2.4% |
| Junk Faxes | 10 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Number Portability (keeping your number if you change providers) | 8 | 1.1% |
| Privacy | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
103 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 40.8% |
| Availability | 31 | 30.1% |
| Speed | 12 | 11.7% |
| Interference | 8 | 7.8% |
| Equipment | 7 | 6.8% |
| Privacy | 3 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
82 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 52.4% |
| Availability | 18 | 22.0% |
| Indecency | 8 | 9.8% |
| Loud Commercials | 8 | 9.8% |
| Equipment | 4 | 4.9% |
| Interference | 1 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 619 complaints relating to unwanted calls on this date, representing 65.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 429-5750 | 6 | 1.0% |
| (623) 552-4008 | 5 | 0.8% |
| (310) 359-8830 | 2 | 0.3% |
| (352) 623-0643 | 2 | 0.3% |
| (424) 240-7413 | 2 | 0.3% |
| (681) 228-2017 | 2 | 0.3% |
| (717) 312-5233 | 2 | 0.3% |
| (717) 369-8003 | 2 | 0.3% |
| (718) 785-0124 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (800) 888-7711 | 10 | 1.6% |
| (800) 269-5555 | 4 | 0.6% |
| (206) 415-2661 | 3 | 0.5% |
| (352) 623-0643 | 3 | 0.5% |
| (443) 427-6086 | 3 | 0.5% |
| (310) 359-8830 | 2 | 0.3% |
| (424) 240-7413 | 2 | 0.3% |
| (626) 313-1078 | 2 | 0.3% |
| (681) 228-2017 | 2 | 0.3% |
| (718) 785-0124 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (800) 888-7711 stood out as the most frequently reported business contact number.
- (954) 429-5750 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.