FCC Consumer Complaints – 23 November 2019
Introduction
On Saturday, 23 November 2019, 331 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 950 complaints recorded the previous day. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 192 complaints.
Key statistics
- Total complaints
- 331
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (192)
- Most reported state/territory
- California (47)
Where the complaints came from
On 23 November 2019, the 331 complaints recorded by the Federal Communications Commission were reported from 246 cities across 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 14.2% |
| Florida | 31 | 9.4% |
| Texas | 26 | 7.9% |
| New York | 20 | 6.0% |
| Arizona | 14 | 4.2% |
| Nevada | 13 | 3.9% |
| Pennsylvania | 13 | 3.9% |
| Illinois | 11 | 3.3% |
| Ohio | 10 | 3.0% |
| Michigan | 9 | 2.7% |
| Other states and territories | 137 | 41.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 247 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 247 | 74.6% |
| Internet | 47 | 14.2% |
| TV | 28 | 8.5% |
| Accessibility | 3 | 0.9% |
| Radio | 3 | 0.9% |
| Request for Dispute Assistance | 2 | 0.6% |
| Emergency | 1 | 0.3% |
Phone complaints
247 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 192 | 77.7% |
| Billing | 23 | 9.3% |
| Equipment | 11 | 4.5% |
| Availability (including rural call completion) | 9 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
| Privacy | 3 | 1.2% |
| Interference (including signal jammers) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
47 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 38.3% |
| Billing | 16 | 34.0% |
| Speed | 7 | 14.9% |
| Interference | 3 | 6.4% |
| Equipment | 2 | 4.3% |
| Privacy | 1 | 2.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
192 complaints relating to unwanted calls were recorded on this date, accounting for 58% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (954) 429-5750 | 5 | 2.6% |
| (352) 623-0643 | 2 | 1.0% |
| (425) 458-7671 | 2 | 1.0% |
| (475) 202-1986 | 2 | 1.0% |
| (516) 739-8540 | 2 | 1.0% |
| (608) 819-7658 | 2 | 1.0% |
| (715) 205-4652 | 2 | 1.0% |
| (201) 399-1459 | 1 | 0.5% |
| (201) 597-6168 | 1 | 0.5% |
| (202) 796-2151 | 1 | 0.5% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (954) 429-5750 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.