FCC Consumer Complaints – 24 November 2019
Introduction
On Sunday, 24 November 2019, 270 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 331 complaints recorded the previous day. Submissions were made from 42 states and territories, with California accounting for the highest number of complaints at 44. Complaints were most commonly associated with Unwanted Calls, accounting for 124 complaints.
Key statistics
- Total complaints
- 270
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (124)
- Most reported state/territory
- California (44)
Where the complaints came from
Across 215 cities in 42 states and territories, a total of 270 complaints were recorded on 24 November 2019. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 16.3% |
| Texas | 20 | 7.4% |
| Florida | 15 | 5.6% |
| Kentucky | 14 | 5.2% |
| New York | 13 | 4.8% |
| Illinois | 11 | 4.1% |
| Maryland | 11 | 4.1% |
| Ohio | 11 | 4.1% |
| North Carolina | 10 | 3.7% |
| Indiana | 9 | 3.3% |
| Other states and territories | 112 | 41.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 164 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 164 | 60.7% |
| TV | 51 | 18.9% |
| Internet | 47 | 17.4% |
| Radio | 4 | 1.5% |
| Emergency | 3 | 1.1% |
| Accessibility | 1 | 0.4% |
Phone complaints
164 complaints were recorded in this category, representing 60.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 124 | 75.6% |
| Billing | 12 | 7.3% |
| Availability (including rural call completion) | 9 | 5.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.4% |
| Interference (including signal jammers) | 4 | 2.4% |
| Equipment | 3 | 1.8% |
| Junk Faxes | 3 | 1.8% |
| Privacy | 3 | 1.8% |
| Number Portability (keeping your number if you change providers) | 2 | 1.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Cramming (unauthorized charges on your phone bill).
TV complaints
51 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 33.3% |
| Availability | 14 | 27.5% |
| Loud Commercials | 11 | 21.6% |
| Indecency | 3 | 5.9% |
| Equipment | 2 | 3.9% |
| Interference | 2 | 3.9% |
| Privacy | 2 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
47 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 48.9% |
| Billing | 9 | 19.1% |
| Speed | 8 | 17.0% |
| Interference | 5 | 10.6% |
| Equipment | 2 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.