FCC Consumer Complaints – 25 November 2019
Introduction
The Federal Communications Commission recorded 899 consumer complaints on Monday, 25 November 2019 relating to telecommunications services, complaint volume increased from 270 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 531 complaints.
Key statistics
- Total complaints
- 899
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (531)
- Most reported state/territory
- California (96)
Where the complaints came from
The 899 complaints recorded on 25 November 2019 were submitted from 625 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 10.7% |
| Texas | 82 | 9.1% |
| Florida | 76 | 8.5% |
| New York | 52 | 5.8% |
| North Carolina | 36 | 4.0% |
| Pennsylvania | 34 | 3.8% |
| Georgia | 32 | 3.6% |
| Maryland | 30 | 3.3% |
| Illinois | 28 | 3.1% |
| Ohio | 28 | 3.1% |
| Other states and territories | 397 | 44.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 694 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 694 | 77.2% |
| Internet | 106 | 11.8% |
| TV | 82 | 9.1% |
| Radio | 12 | 1.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
694 complaints were recorded in this category, representing 77.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 531 | 76.5% |
| Billing | 66 | 9.5% |
| Availability (including rural call completion) | 29 | 4.2% |
| Equipment | 21 | 3.0% |
| Number Portability (keeping your number if you change providers) | 18 | 2.6% |
| Junk Faxes | 15 | 2.2% |
| Privacy | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
106 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 38.7% |
| Billing | 40 | 37.7% |
| Privacy | 11 | 10.4% |
| Equipment | 7 | 6.6% |
| Speed | 5 | 4.7% |
| Interference | 2 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
82 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 47.6% |
| Availability | 26 | 31.7% |
| Equipment | 6 | 7.3% |
| Indecency | 6 | 7.3% |
| Interference | 2 | 2.4% |
| Loud Commercials | 2 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.