FCC Consumer Complaints – 26 November 2019
Introduction
The Federal Communications Commission recorded 1022 consumer complaints on 26 November 2019 relating to telecommunications services, this was higher than the 899 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 621 complaints.
Key statistics
- Total complaints
- 1022
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (621)
- Most reported state/territory
- California (121)
Where the complaints came from
Reports recorded on 26 November 2019 show 1022 complaints originating from 715 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 11.8% |
| Texas | 105 | 10.3% |
| Florida | 66 | 6.5% |
| New York | 55 | 5.4% |
| Illinois | 49 | 4.8% |
| North Carolina | 48 | 4.7% |
| Ohio | 45 | 4.4% |
| Georgia | 34 | 3.3% |
| Pennsylvania | 29 | 2.8% |
| Washington | 28 | 2.7% |
| Other states and territories | 439 | 43.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 91 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 812 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 812 | 79.5% |
| Internet | 95 | 9.3% |
| TV | 93 | 9.1% |
| Radio | 16 | 1.6% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
812 complaints were recorded in this category, representing 79.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 621 | 76.5% |
| Billing | 79 | 9.7% |
| Availability (including rural call completion) | 28 | 3.4% |
| Equipment | 23 | 2.8% |
| Number Portability (keeping your number if you change providers) | 18 | 2.2% |
| Junk Faxes | 17 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Privacy | 7 | 0.9% |
| Interference (including signal jammers) | 6 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
95 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 38.9% |
| Availability | 28 | 29.5% |
| Speed | 12 | 12.6% |
| Equipment | 8 | 8.4% |
| Privacy | 6 | 6.3% |
| Interference | 4 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
93 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 57.0% |
| Availability | 25 | 26.9% |
| Loud Commercials | 5 | 5.4% |
| Equipment | 4 | 4.3% |
| Interference | 4 | 4.3% |
| Indecency | 2 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.