FCC Consumer Complaints – 27 November 2019
Introduction
A total of 805 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 27 November 2019, complaint volume fell from 1022 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 576 complaints.
Key statistics
- Total complaints
- 805
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (576)
- Most reported state/territory
- California (115)
Where the complaints came from
Reports recorded on 27 November 2019 show 805 complaints originating from 568 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 14.3% |
| Texas | 72 | 8.9% |
| Florida | 59 | 7.3% |
| New York | 38 | 4.7% |
| Pennsylvania | 35 | 4.3% |
| North Carolina | 34 | 4.2% |
| Illinois | 31 | 3.9% |
| Ohio | 29 | 3.6% |
| Michigan | 26 | 3.2% |
| Maryland | 22 | 2.7% |
| Other states and territories | 343 | 42.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 663 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 663 | 82.4% |
| Internet | 86 | 10.7% |
| TV | 44 | 5.5% |
| Radio | 6 | 0.7% |
| Accessibility | 5 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
663 complaints were recorded in this category, representing 82.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 576 | 86.9% |
| Billing | 41 | 6.2% |
| Availability (including rural call completion) | 18 | 2.7% |
| Equipment | 11 | 1.7% |
| Number Portability (keeping your number if you change providers) | 6 | 0.9% |
| Privacy | 5 | 0.8% |
| Interference (including signal jammers) | 3 | 0.5% |
| Junk Faxes | 2 | 0.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
86 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 41.9% |
| Availability | 31 | 36.0% |
| Interference | 7 | 8.1% |
| Speed | 6 | 7.0% |
| Privacy | 5 | 5.8% |
| Equipment | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 50.0% |
| Availability | 13 | 29.5% |
| Loud Commercials | 4 | 9.1% |
| Indecency | 3 | 6.8% |
| Equipment | 1 | 2.3% |
| Interference | 1 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.