FCC Consumer Complaints – 28 November 2019
Introduction
On 28 November 2019, the Federal Communications Commission recorded 226 consumer complaints relating to telecommunications services, this was lower than the 805 complaints recorded the previous day. Complaints were reported across 42 states and territories, and California generated the highest number of submissions with 40 complaints. The most common issue reported was Unwanted Calls, accounting for 126 complaints.
Key statistics
- Total complaints
- 226
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (126)
- Most reported state/territory
- California (40)
Where the complaints came from
Across 189 cities in 42 states and territories, a total of 226 complaints were recorded on 28 November 2019. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 17.7% |
| Florida | 15 | 6.6% |
| Texas | 14 | 6.2% |
| New York | 12 | 5.3% |
| North Carolina | 10 | 4.4% |
| Ohio | 10 | 4.4% |
| Maryland | 9 | 4.0% |
| Pennsylvania | 9 | 4.0% |
| Arizona | 8 | 3.5% |
| Michigan | 8 | 3.5% |
| Other states and territories | 91 | 40.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 160 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 160 | 70.8% |
| Internet | 39 | 17.3% |
| TV | 21 | 9.3% |
| Radio | 4 | 1.8% |
| Accessibility | 2 | 0.9% |
Phone complaints
160 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 126 | 78.8% |
| Billing | 9 | 5.6% |
| Availability (including rural call completion) | 8 | 5.0% |
| Equipment | 5 | 3.1% |
| Privacy | 4 | 2.5% |
| Interference (including signal jammers) | 3 | 1.9% |
| Number Portability (keeping your number if you change providers) | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
39 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 41.0% |
| Availability | 12 | 30.8% |
| Speed | 6 | 15.4% |
| Privacy | 5 | 12.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.