FCC Consumer Complaints – 29 November 2019
Introduction
A total of 468 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 November 2019, complaint volume increased from 226 complaints the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 273 complaints.
Key statistics
- Total complaints
- 468
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (273)
- Most reported state/territory
- California (46)
Where the complaints came from
Reports recorded on 29 November 2019 show 468 complaints originating from 357 cities across 44 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 9.8% |
| Texas | 40 | 8.5% |
| Florida | 34 | 7.3% |
| Colorado | 23 | 4.9% |
| New York | 21 | 4.5% |
| Iowa | 18 | 3.8% |
| Pennsylvania | 18 | 3.8% |
| Illinois | 17 | 3.6% |
| Virginia | 17 | 3.6% |
| Michigan | 16 | 3.4% |
| Other states and territories | 217 | 46.4% |
Location highlight
Complaints in California were reported across 40 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 358 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 358 | 76.5% |
| TV | 51 | 10.9% |
| Internet | 49 | 10.5% |
| Radio | 9 | 1.9% |
| Emergency | 1 | 0.2% |
Phone complaints
358 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 273 | 76.3% |
| Billing | 34 | 9.5% |
| Equipment | 16 | 4.5% |
| Number Portability (keeping your number if you change providers) | 14 | 3.9% |
| Availability (including rural call completion) | 10 | 2.8% |
| Junk Faxes | 5 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Interference (including signal jammers) | 2 | 0.6% |
| Privacy | 2 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
TV complaints
51 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 49.0% |
| Availability | 14 | 27.5% |
| Loud Commercials | 6 | 11.8% |
| Equipment | 3 | 5.9% |
| Indecency | 2 | 3.9% |
| Interference | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
49 complaints were recorded in this category, representing 10.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 40.8% |
| Availability | 16 | 32.7% |
| Equipment | 5 | 10.2% |
| Speed | 5 | 10.2% |
| Privacy | 2 | 4.1% |
| Interference | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 273 complaints relating to unwanted calls on this date, representing 58.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (304) 250-9705 | 7 | 2.6% |
| (410) 213-3795 | 2 | 0.7% |
| (725) 726-4002 | 2 | 0.7% |
| (800) 800-2775 | 2 | 0.7% |
| (800) 945-2000 | 2 | 0.7% |
| (866) 330-9916 | 2 | 0.7% |
| (201) 710-7213 | 1 | 0.4% |
| (202) 921-6162 | 1 | 0.4% |
| (203) 331-2199 | 1 | 0.4% |
| (206) 508-6344 | 1 | 0.4% |
Key patterns
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (304) 250-9705 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.