FCC Consumer Complaints – 30 November 2019
Introduction
On Saturday, 30 November 2019, the Federal Communications Commission recorded 364 consumer complaints relating to telecommunications services, this represented a decline from the 468 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 222 complaints recorded.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (222)
- Most reported state/territory
- California (53)
Where the complaints came from
The 364 complaints recorded on 30 November 2019 were submitted from 279 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 14.6% |
| Texas | 36 | 9.9% |
| Florida | 26 | 7.1% |
| Illinois | 21 | 5.8% |
| Ohio | 18 | 4.9% |
| Iowa | 16 | 4.4% |
| Michigan | 15 | 4.1% |
| North Carolina | 14 | 3.8% |
| Pennsylvania | 13 | 3.6% |
| New York | 12 | 3.3% |
| Other states and territories | 140 | 38.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 282 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 282 | 77.5% |
| Internet | 43 | 11.8% |
| TV | 33 | 9.1% |
| Radio | 4 | 1.1% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
282 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 222 | 78.7% |
| Billing | 20 | 7.1% |
| Equipment | 11 | 3.9% |
| Number Portability (keeping your number if you change providers) | 10 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.2% |
| Availability (including rural call completion) | 4 | 1.4% |
| Junk Faxes | 3 | 1.1% |
| Privacy | 2 | 0.7% |
| Interference (including signal jammers) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
43 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 46.5% |
| Availability | 12 | 27.9% |
| Speed | 5 | 11.6% |
| Interference | 4 | 9.3% |
| Privacy | 2 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 45.5% |
| Billing | 10 | 30.3% |
| Equipment | 3 | 9.1% |
| Loud Commercials | 3 | 9.1% |
| Indecency | 1 | 3.0% |
| Interference | 1 | 3.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.