FCC Consumer Complaints – 22 December 2019
Introduction
On Sunday, 22 December 2019, 214 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 300 complaints the previous day. Reports were received from 40 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 214
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (83)
- Most reported state/territory
- California (33)
Where the complaints came from
The 214 complaints recorded on 22 December 2019 were submitted from 172 cities across 40 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 15.4% |
| Florida | 19 | 8.9% |
| Texas | 18 | 8.4% |
| New York | 17 | 7.9% |
| Nevada | 12 | 5.6% |
| Washington | 12 | 5.6% |
| North Carolina | 8 | 3.7% |
| Indiana | 7 | 3.3% |
| Massachusetts | 7 | 3.3% |
| Ohio | 7 | 3.3% |
| Other states and territories | 74 | 34.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 129 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 129 | 60.3% |
| TV | 42 | 19.6% |
| Internet | 34 | 15.9% |
| Radio | 7 | 3.3% |
| Accessibility | 1 | 0.5% |
| Request for Dispute Assistance | 1 | 0.5% |
Phone complaints
129 complaints were recorded in this category, representing 60.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 83 | 64.3% |
| Billing | 21 | 16.3% |
| Equipment | 9 | 7.0% |
| Privacy | 6 | 4.7% |
| Availability (including rural call completion) | 3 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.3% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
TV complaints
42 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 45.2% |
| Billing | 14 | 33.3% |
| Loud Commercials | 5 | 11.9% |
| Equipment | 3 | 7.1% |
| Indecency | 1 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
34 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 47.1% |
| Billing | 10 | 29.4% |
| Interference | 4 | 11.8% |
| Privacy | 2 | 5.9% |
| Speed | 2 | 5.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.