FCC Consumer Complaints – 23 December 2019
Introduction
On 23 December 2019, 488 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 214 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 239 complaints recorded.
Key statistics
- Total complaints
- 488
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (239)
- Most reported state/territory
- California (55)
Where the complaints came from
The 488 complaints recorded on 23 December 2019 originated from 383 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 11.3% |
| Florida | 45 | 9.2% |
| Texas | 40 | 8.2% |
| New York | 28 | 5.7% |
| Pennsylvania | 28 | 5.7% |
| Iowa | 24 | 4.9% |
| Illinois | 20 | 4.1% |
| New Jersey | 14 | 2.9% |
| Georgia | 13 | 2.7% |
| Washington | 12 | 2.5% |
| Other states and territories | 200 | 41.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 359 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 359 | 73.6% |
| Internet | 72 | 14.8% |
| TV | 46 | 9.4% |
| Radio | 9 | 1.8% |
| Accessibility | 2 | 0.4% |
Phone complaints
359 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 239 | 66.6% |
| Billing | 56 | 15.6% |
| Number Portability (keeping your number if you change providers) | 17 | 4.7% |
| Availability (including rural call completion) | 14 | 3.9% |
| Equipment | 14 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.9% |
| Interference (including signal jammers) | 5 | 1.4% |
| Junk Faxes | 5 | 1.4% |
| Privacy | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Number Portability (keeping your number if you change providers) and Availability (including rural call completion).
Internet complaints
72 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 40.3% |
| Billing | 28 | 38.9% |
| Speed | 7 | 9.7% |
| Equipment | 4 | 5.6% |
| Interference | 2 | 2.8% |
| Privacy | 2 | 2.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
46 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 50.0% |
| Availability | 14 | 30.4% |
| Equipment | 4 | 8.7% |
| Indecency | 3 | 6.5% |
| Interference | 1 | 2.2% |
| Privacy | 1 | 2.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.