FCC Consumer Complaints – 24 December 2019
Introduction
On 24 December 2019, the Federal Communications Commission recorded 280 consumer complaints relating to telecommunications services, this represented a decline from the 488 complaints recorded the previous day. The complaints came from 40 states and territories, with Texas reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 127 complaints.
Key statistics
- Total complaints
- 280
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (127)
- Most reported state/territory
- Texas (38)
Where the complaints came from
The 280 complaints recorded on 24 December 2019 were submitted from 228 cities across 40 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 38 | 13.6% |
| California | 32 | 11.4% |
| Florida | 22 | 7.9% |
| New York | 18 | 6.4% |
| North Carolina | 16 | 5.7% |
| Pennsylvania | 15 | 5.4% |
| Ohio | 12 | 4.3% |
| Colorado | 9 | 3.2% |
| Illinois | 9 | 3.2% |
| Virginia | 9 | 3.2% |
| Other states and territories | 100 | 35.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 174 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 174 | 62.1% |
| Internet | 58 | 20.7% |
| TV | 42 | 15.0% |
| Radio | 4 | 1.4% |
| Accessibility | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
174 complaints were recorded in this category, representing 62.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 127 | 73.0% |
| Billing | 16 | 9.2% |
| Number Portability (keeping your number if you change providers) | 11 | 6.3% |
| Equipment | 9 | 5.2% |
| Privacy | 4 | 2.3% |
| Availability (including rural call completion) | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.7% |
| Interference (including signal jammers) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Number Portability (keeping your number if you change providers) and Equipment among the most common.
Internet complaints
58 complaints were recorded in this category, representing 20.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 37.9% |
| Billing | 17 | 29.3% |
| Speed | 10 | 17.2% |
| Privacy | 5 | 8.6% |
| Interference | 3 | 5.2% |
| Equipment | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
42 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 50.0% |
| Availability | 11 | 26.2% |
| Indecency | 5 | 11.9% |
| Loud Commercials | 4 | 9.5% |
| Equipment | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.