FCC Consumer Complaints – 25 December 2019
Introduction
The Federal Communications Commission recorded 110 consumer complaints on Wednesday, 25 December 2019 relating to telecommunications services, this represented a decline from the 280 complaints recorded the day before. The complaints came from 34 states and territories, without one location accounting for a clearly higher number of reports. Availability recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 110
- States & territories reporting
- 34
- Most common issue
- Availability (29)
Where the complaints came from
Across 90 cities in 34 states and territories, a total of 110 complaints were recorded on 25 December 2019. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Georgia | 11 | 10.0% |
| New Jersey | 11 | 10.0% |
| Florida | 8 | 7.3% |
| Michigan | 7 | 6.4% |
| Missouri | 7 | 6.4% |
| Texas | 7 | 6.4% |
| California | 6 | 5.5% |
| Arizona | 5 | 4.5% |
| New York | 5 | 4.5% |
| Ohio | 4 | 3.6% |
| Other states and territories | 39 | 35.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 52 complaints. This was followed by Internet, which accounted for 29 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 52 | 47.3% |
| Internet | 29 | 26.4% |
| TV | 24 | 21.8% |
| Radio | 3 | 2.7% |
| Emergency | 1 | 0.9% |
| Request for Dispute Assistance | 1 | 0.9% |
Phone complaints
52 complaints were recorded in this category, representing 47.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 23 | 44.2% |
| Availability (including rural call completion) | 7 | 13.5% |
| Billing | 6 | 11.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 9.6% |
| Equipment | 5 | 9.6% |
| Number Portability (keeping your number if you change providers) | 3 | 5.8% |
| Privacy | 3 | 5.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Cramming (unauthorized charges on your phone bill) among the most common.
Internet complaints
29 complaints were recorded in this category, representing 26.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 44.8% |
| Speed | 9 | 31.0% |
| Billing | 5 | 17.2% |
| Privacy | 2 | 6.9% |
The largest share of complaints in this category related to Availability and Speed, with fewer reports falling into other issue types.
TV complaints
24 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 54.2% |
| Billing | 5 | 20.8% |
| Loud Commercials | 5 | 20.8% |
| Indecency | 1 | 4.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.