FCC Consumer Complaints – 24 January 2020
Introduction
A total of 1007 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 24 January 2020, this was lower than the 1113 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 659 complaints.
Key statistics
- Total complaints
- 1007
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (659)
- Most reported state/territory
- California (92)
Where the complaints came from
A total of 1007 complaints were recorded on 24 January 2020, with reports originating from 704 cities in 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 9.1% |
| Texas | 81 | 8.0% |
| Florida | 59 | 5.9% |
| Virginia | 59 | 5.9% |
| Michigan | 51 | 5.1% |
| New York | 51 | 5.1% |
| Ohio | 47 | 4.7% |
| Georgia | 41 | 4.1% |
| North Carolina | 40 | 4.0% |
| Illinois | 38 | 3.8% |
| Other states and territories | 443 | 44.0% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 812 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 812 | 80.6% |
| Internet | 95 | 9.4% |
| TV | 79 | 7.8% |
| Radio | 20 | 2.0% |
| Accessibility | 1 | 0.1% |
Phone complaints
812 complaints were recorded in this category, representing 80.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 659 | 81.2% |
| Billing | 80 | 9.9% |
| Equipment | 23 | 2.8% |
| Number Portability (keeping your number if you change providers) | 17 | 2.1% |
| Availability (including rural call completion) | 14 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Privacy | 7 | 0.9% |
| Junk Faxes | 4 | 0.5% |
| Interference (including signal jammers) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
95 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 45.3% |
| Availability | 33 | 34.7% |
| Speed | 11 | 11.6% |
| Equipment | 5 | 5.3% |
| Interference | 2 | 2.1% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
79 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 55.7% |
| Availability | 19 | 24.1% |
| Loud Commercials | 8 | 10.1% |
| Indecency | 4 | 5.1% |
| Equipment | 3 | 3.8% |
| Interference | 1 | 1.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.