FCC Consumer Complaints – 25 January 2020
Introduction
A total of 458 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 25 January 2020, complaint volume fell from 1007 complaints the day before. The complaints came from 48 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 259 complaints recorded.
Key statistics
- Total complaints
- 458
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (259)
- Most reported state/territory
- Texas (69)
Where the complaints came from
On 25 January 2020, the 458 complaints recorded by the Federal Communications Commission were reported from 314 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Arizona, where Glendale accounted for 27 of the 40 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 69 | 15.1% |
| California | 47 | 10.3% |
| Arizona | 40 | 8.7% |
| New York | 23 | 5.0% |
| Ohio | 23 | 5.0% |
| Florida | 19 | 4.1% |
| Pennsylvania | 16 | 3.5% |
| Georgia | 15 | 3.3% |
| Maryland | 15 | 3.3% |
| Illinois | 14 | 3.1% |
| Other states and territories | 177 | 38.6% |
Location highlight
A large share of complaints in Arizona originated from Glendale, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 305 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 305 | 66.6% |
| TV | 72 | 15.7% |
| Internet | 66 | 14.4% |
| Radio | 13 | 2.8% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
305 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 259 | 84.9% |
| Billing | 19 | 6.2% |
| Equipment | 14 | 4.6% |
| Availability (including rural call completion) | 4 | 1.3% |
| Number Portability (keeping your number if you change providers) | 3 | 1.0% |
| Privacy | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.3% |
| Interference (including signal jammers) | 1 | 0.3% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
72 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 37.5% |
| Billing | 25 | 34.7% |
| Indecency | 12 | 16.7% |
| Loud Commercials | 7 | 9.7% |
| Interference | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Internet complaints
66 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 42.4% |
| Availability | 22 | 33.3% |
| Speed | 8 | 12.1% |
| Equipment | 3 | 4.5% |
| Interference | 3 | 4.5% |
| Privacy | 2 | 3.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.