FCC Consumer Complaints – 26 January 2020
Introduction
A total of 248 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 26 January 2020, this was lower than the 458 complaints recorded the previous day. Complaints were reported across 39 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 124 complaints.
Key statistics
- Total complaints
- 248
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (124)
- Most reported state/territory
- California (35)
Where the complaints came from
On 26 January 2020, the 248 complaints recorded by the Federal Communications Commission were reported from 206 cities across 39 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 14.1% |
| Texas | 30 | 12.1% |
| Florida | 15 | 6.0% |
| Michigan | 15 | 6.0% |
| Pennsylvania | 13 | 5.2% |
| North Carolina | 12 | 4.8% |
| New York | 10 | 4.0% |
| Washington | 9 | 3.6% |
| Arizona | 8 | 3.2% |
| Georgia | 8 | 3.2% |
| Other states and territories | 93 | 37.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 161 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 161 | 64.9% |
| Internet | 44 | 17.7% |
| TV | 39 | 15.7% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
| Radio | 1 | 0.4% |
Phone complaints
161 complaints were recorded in this category, representing 64.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 124 | 77.0% |
| Billing | 19 | 11.8% |
| Equipment | 5 | 3.1% |
| Availability (including rural call completion) | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Privacy | 3 | 1.9% |
| Number Portability (keeping your number if you change providers) | 2 | 1.2% |
| Interference (including signal jammers) | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
44 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 45.5% |
| Billing | 12 | 27.3% |
| Speed | 5 | 11.4% |
| Interference | 3 | 6.8% |
| Equipment | 2 | 4.5% |
| Privacy | 2 | 4.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
39 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 33.3% |
| Availability | 10 | 25.6% |
| Loud Commercials | 8 | 20.5% |
| Indecency | 7 | 17.9% |
| Equipment | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.