FCC Consumer Complaints – 1 February 2020
Introduction
The Federal Communications Commission recorded 378 consumer complaints on 1 February 2020 relating to telecommunications services, complaint volume fell from 962 complaints the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 222 complaints.
Key statistics
- Total complaints
- 378
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (222)
- Most reported state/territory
- California (42)
Where the complaints came from
The 378 complaints recorded on 1 February 2020 were submitted from 283 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 42 | 11.1% |
| Texas | 31 | 8.2% |
| Florida | 25 | 6.6% |
| New York | 23 | 6.1% |
| Virginia | 23 | 6.1% |
| North Carolina | 16 | 4.2% |
| Georgia | 15 | 4.0% |
| Michigan | 15 | 4.0% |
| Arizona | 14 | 3.7% |
| Colorado | 13 | 3.4% |
| Other states and territories | 160 | 42.3% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 282 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 282 | 74.6% |
| Internet | 46 | 12.2% |
| TV | 45 | 11.9% |
| Radio | 4 | 1.1% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
282 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 222 | 78.7% |
| Billing | 21 | 7.4% |
| Equipment | 10 | 3.5% |
| Availability (including rural call completion) | 8 | 2.8% |
| Privacy | 8 | 2.8% |
| Number Portability (keeping your number if you change providers) | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Interference (including signal jammers) | 3 | 1.1% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
46 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 39.1% |
| Billing | 14 | 30.4% |
| Speed | 5 | 10.9% |
| Privacy | 4 | 8.7% |
| Equipment | 3 | 6.5% |
| Interference | 2 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.0% |
| Availability | 15 | 33.3% |
| Loud Commercials | 6 | 13.3% |
| Indecency | 5 | 11.1% |
| Equipment | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.