FCC Consumer Complaints – 2 February 2020
Introduction
A total of 253 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 February 2020, complaint volume fell from 378 complaints the previous day. Reports were received from 40 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 114 complaints.
Key statistics
- Total complaints
- 253
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (114)
- Most reported state/territory
- California (35)
Where the complaints came from
Reports recorded on 2 February 2020 show 253 complaints originating from 216 cities across 40 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 13.8% |
| Texas | 22 | 8.7% |
| Florida | 21 | 8.3% |
| Virginia | 18 | 7.1% |
| New York | 13 | 5.1% |
| Pennsylvania | 11 | 4.3% |
| Georgia | 10 | 4.0% |
| North Carolina | 9 | 3.6% |
| Minnesota | 8 | 3.2% |
| Indiana | 7 | 2.8% |
| Other states and territories | 99 | 39.1% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 157 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 157 | 62.1% |
| TV | 49 | 19.4% |
| Internet | 37 | 14.6% |
| Radio | 7 | 2.8% |
| Accessibility | 3 | 1.2% |
Phone complaints
157 complaints were recorded in this category, representing 62.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 114 | 72.6% |
| Billing | 21 | 13.4% |
| Equipment | 7 | 4.5% |
| Availability (including rural call completion) | 5 | 3.2% |
| Privacy | 5 | 3.2% |
| Number Portability (keeping your number if you change providers) | 3 | 1.9% |
| Interference (including signal jammers) | 1 | 0.6% |
| Junk Faxes | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
49 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 32.7% |
| Availability | 15 | 30.6% |
| Loud Commercials | 9 | 18.4% |
| Equipment | 5 | 10.2% |
| Indecency | 3 | 6.1% |
| Interference | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
37 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 43.2% |
| Availability | 13 | 35.1% |
| Speed | 6 | 16.2% |
| Interference | 1 | 2.7% |
| Privacy | 1 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.