FCC Consumer Complaints – 10 February 2020
Introduction
The Federal Communications Commission recorded 882 consumer complaints on 10 February 2020 relating to telecommunications services, this represented an increase from the 291 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 518 complaints.
Key statistics
- Total complaints
- 882
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (518)
- Most reported state/territory
- California (67)
Where the complaints came from
The 882 complaints recorded on 10 February 2020 originated from 591 cities across 49 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 67 | 7.6% |
| Texas | 57 | 6.5% |
| Florida | 54 | 6.1% |
| New York | 53 | 6.0% |
| Pennsylvania | 47 | 5.3% |
| Arizona | 35 | 4.0% |
| Virginia | 35 | 4.0% |
| Illinois | 32 | 3.6% |
| Colorado | 30 | 3.4% |
| Ohio | 30 | 3.4% |
| Other states and territories | 441 | 50.0% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 647 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 647 | 73.4% |
| Internet | 114 | 12.9% |
| TV | 108 | 12.2% |
| Radio | 11 | 1.2% |
| Emergency | 2 | 0.2% |
Phone complaints
647 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 518 | 80.1% |
| Billing | 51 | 7.9% |
| Equipment | 22 | 3.4% |
| Availability (including rural call completion) | 13 | 2.0% |
| Junk Faxes | 13 | 2.0% |
| Privacy | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Interference (including signal jammers) | 6 | 0.9% |
| Number Portability (keeping your number if you change providers) | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
114 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 45.6% |
| Availability | 32 | 28.1% |
| Speed | 15 | 13.2% |
| Equipment | 7 | 6.1% |
| Privacy | 7 | 6.1% |
| Interference | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
108 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 42.6% |
| Availability | 32 | 29.6% |
| Indecency | 19 | 17.6% |
| Loud Commercials | 10 | 9.3% |
| Equipment | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
518 complaints relating to unwanted calls were recorded on this date, accounting for 58.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (714) 769-6490 | 9 | 1.7% |
| (480) 648-2029 | 3 | 0.6% |
| (561) 226-0270 | 3 | 0.6% |
| (213) 463-3245 | 2 | 0.4% |
| (214) 520-8532 | 2 | 0.4% |
| (240) 219-8652 | 2 | 0.4% |
| (319) 424-3740 | 2 | 0.4% |
| (320) 233-2289 | 2 | 0.4% |
| (678) 459-9800 | 2 | 0.4% |
| (800) 316-6231 | 2 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 7 | 1.4% |
| (555) 555-5555 | 4 | 0.8% |
| (803) 685-3966 | 4 | 0.8% |
| (240) 219-8652 | 2 | 0.4% |
| (480) 636-3900 | 2 | 0.4% |
| (678) 459-9800 | 2 | 0.4% |
| (747) 204-0105 | 2 | 0.4% |
| (855) 602-5273 | 2 | 0.4% |
| (855) 836-5901 | 2 | 0.4% |
| (201) 456-6526 | 1 | 0.2% |
Key patterns
- Unwanted call complaints were spread across multiple call types with similar counts.
- (208) 262-0000 was reported slightly more often than other business contact numbers.
- (714) 769-6490 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.