FCC Consumer Complaints – 11 February 2020
Introduction
On Tuesday, 11 February 2020, 1093 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 882 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 646 complaints recorded.
Key statistics
- Total complaints
- 1093
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (646)
- Most reported state/territory
- California (134)
Where the complaints came from
Reports recorded on 11 February 2020 show 1093 complaints originating from 748 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 12.3% |
| Texas | 89 | 8.1% |
| Florida | 81 | 7.4% |
| New York | 62 | 5.7% |
| North Carolina | 43 | 3.9% |
| Pennsylvania | 42 | 3.8% |
| Michigan | 40 | 3.7% |
| Illinois | 37 | 3.4% |
| Virginia | 34 | 3.1% |
| New Jersey | 32 | 2.9% |
| Other states and territories | 495 | 45.3% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 820 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 820 | 75.0% |
| TV | 153 | 14.0% |
| Internet | 103 | 9.4% |
| Radio | 14 | 1.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
820 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 646 | 78.8% |
| Billing | 68 | 8.3% |
| Equipment | 28 | 3.4% |
| Availability (including rural call completion) | 24 | 2.9% |
| Junk Faxes | 17 | 2.1% |
| Privacy | 13 | 1.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
153 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 35.9% |
| Indecency | 44 | 28.8% |
| Availability | 41 | 26.8% |
| Loud Commercials | 5 | 3.3% |
| Equipment | 4 | 2.6% |
| Interference | 3 | 2.0% |
| Privacy | 1 | 0.7% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Internet complaints
103 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 39.8% |
| Billing | 40 | 38.8% |
| Speed | 10 | 9.7% |
| Equipment | 6 | 5.8% |
| Interference | 4 | 3.9% |
| Privacy | 2 | 1.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.