FCC Consumer Complaints – 12 February 2020
Introduction
A total of 1010 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 12 February 2020, this represented a decline from the 1093 complaints recorded the day before. Complaints were reported across 51 states and territories, with Texas slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 592 complaints.
Key statistics
- Total complaints
- 1010
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (592)
- Most reported state/territory
- Texas (109)
Where the complaints came from
The 1010 complaints recorded on 12 February 2020 were submitted from 710 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 109 | 10.8% |
| California | 105 | 10.4% |
| Florida | 79 | 7.8% |
| New York | 56 | 5.5% |
| Virginia | 55 | 5.4% |
| Pennsylvania | 44 | 4.4% |
| North Carolina | 40 | 4.0% |
| Illinois | 37 | 3.7% |
| Ohio | 36 | 3.6% |
| Michigan | 33 | 3.3% |
| Other states and territories | 416 | 41.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 741 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 741 | 73.4% |
| Internet | 135 | 13.4% |
| TV | 125 | 12.4% |
| Radio | 6 | 0.6% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
741 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 592 | 79.9% |
| Billing | 62 | 8.4% |
| Equipment | 21 | 2.8% |
| Availability (including rural call completion) | 16 | 2.2% |
| Junk Faxes | 14 | 1.9% |
| Number Portability (keeping your number if you change providers) | 12 | 1.6% |
| Privacy | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Interference (including signal jammers) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
135 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 45.9% |
| Availability | 45 | 33.3% |
| Speed | 17 | 12.6% |
| Interference | 5 | 3.7% |
| Privacy | 5 | 3.7% |
| Equipment | 1 | 0.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
125 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 45.6% |
| Availability | 41 | 32.8% |
| Indecency | 14 | 11.2% |
| Loud Commercials | 6 | 4.8% |
| Equipment | 5 | 4.0% |
| Interference | 2 | 1.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 592 complaints relating to unwanted calls were recorded on this date, representing 58.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 9 | 1.5% |
| (202) 931-3224 | 2 | 0.3% |
| (301) 634-0880 | 2 | 0.3% |
| (585) 563-9568 | 2 | 0.3% |
| (844) 649-4630 | 2 | 0.3% |
| (888) 231-5805 | 2 | 0.3% |
| (888) 339-2365 | 2 | 0.3% |
| (202) 668-8749 | 1 | 0.2% |
| (202) 865-1855 | 1 | 0.2% |
| (206) 407-3602 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.