FCC Consumer Complaints – 28 February 2020
Introduction
On 28 February 2020, 945 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1243 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 550 complaints.
Key statistics
- Total complaints
- 945
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (550)
- Most reported state/territory
- California (105)
Where the complaints came from
The 945 complaints recorded on 28 February 2020 were submitted from 630 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 11.1% |
| Texas | 77 | 8.1% |
| New York | 68 | 7.2% |
| Florida | 59 | 6.2% |
| North Carolina | 53 | 5.6% |
| Illinois | 44 | 4.7% |
| Pennsylvania | 35 | 3.7% |
| Ohio | 32 | 3.4% |
| Virginia | 31 | 3.3% |
| Arizona | 30 | 3.2% |
| Other states and territories | 407 | 43.1% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone accounted for the largest share, with 660 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 660 | 69.8% |
| TV | 151 | 16.0% |
| Internet | 118 | 12.5% |
| Radio | 16 | 1.7% |
Phone complaints
660 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 550 | 83.3% |
| Billing | 47 | 7.1% |
| Equipment | 20 | 3.0% |
| Availability (including rural call completion) | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Number Portability (keeping your number if you change providers) | 9 | 1.4% |
| Junk Faxes | 5 | 0.8% |
| Privacy | 5 | 0.8% |
| Interference (including signal jammers) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
151 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 58 | 38.4% |
| Billing | 46 | 30.5% |
| Availability | 33 | 21.9% |
| Equipment | 6 | 4.0% |
| Loud Commercials | 5 | 3.3% |
| Interference | 2 | 1.3% |
| Privacy | 1 | 0.7% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
118 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 48.3% |
| Billing | 33 | 28.0% |
| Speed | 13 | 11.0% |
| Equipment | 8 | 6.8% |
| Interference | 4 | 3.4% |
| Privacy | 3 | 2.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 550 complaints relating to unwanted calls on this date, representing 58.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 6 | 1.1% |
| (315) 232-8257 | 3 | 0.5% |
| (415) 852-4469 | 3 | 0.5% |
| (630) 672-3104 | 3 | 0.5% |
| (719) 452-8970 | 3 | 0.5% |
| (800) 275-2273 | 3 | 0.5% |
| (917) 809-5368 | 3 | 0.5% |
| (301) 219-1547 | 2 | 0.4% |
| (512) 866-9043 | 2 | 0.4% |
| (551) 295-7378 | 2 | 0.4% |
Key patterns
- Live Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.