FCC Consumer Complaints – 29 February 2020
Introduction
The Federal Communications Commission recorded 370 consumer complaints on Saturday, 29 February 2020 relating to telecommunications services, this represented a decline from the 945 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 186 complaints.
Key statistics
- Total complaints
- 370
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (186)
- Most reported state/territory
- California (48)
Where the complaints came from
Across 311 cities in 48 states and territories, a total of 370 complaints were recorded on 29 February 2020. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 13.0% |
| Texas | 34 | 9.2% |
| Florida | 22 | 5.9% |
| New York | 19 | 5.1% |
| Pennsylvania | 15 | 4.1% |
| Virginia | 15 | 4.1% |
| Colorado | 14 | 3.8% |
| North Carolina | 13 | 3.5% |
| Washington | 13 | 3.5% |
| Georgia | 12 | 3.2% |
| Other states and territories | 165 | 44.6% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 238 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 238 | 64.3% |
| TV | 71 | 19.2% |
| Internet | 54 | 14.6% |
| Radio | 5 | 1.4% |
| Accessibility | 2 | 0.5% |
Phone complaints
238 complaints were recorded in this category, representing 64.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 186 | 78.2% |
| Billing | 19 | 8.0% |
| Privacy | 10 | 4.2% |
| Availability (including rural call completion) | 7 | 2.9% |
| Equipment | 6 | 2.5% |
| Interference (including signal jammers) | 5 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Number Portability (keeping your number if you change providers) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Privacy and Availability (including rural call completion) among the most common.
TV complaints
71 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 27 | 38.0% |
| Availability | 21 | 29.6% |
| Billing | 14 | 19.7% |
| Loud Commercials | 9 | 12.7% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
54 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 44.4% |
| Availability | 19 | 35.2% |
| Speed | 5 | 9.3% |
| Privacy | 4 | 7.4% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.