FCC Consumer Complaints – 1 March 2020
Introduction
The Federal Communications Commission recorded 287 consumer complaints on Sunday, 1 March 2020 relating to telecommunications services, complaint volume fell from 370 complaints the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 287
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (111)
- Most reported state/territory
- California (50)
Where the complaints came from
On 1 March 2020, the 287 complaints recorded by the Federal Communications Commission were reported from 220 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 17.4% |
| Florida | 28 | 9.8% |
| Texas | 22 | 7.7% |
| New York | 15 | 5.2% |
| Pennsylvania | 11 | 3.8% |
| Kentucky | 9 | 3.1% |
| Michigan | 9 | 3.1% |
| North Carolina | 9 | 3.1% |
| Georgia | 8 | 2.8% |
| Illinois | 8 | 2.8% |
| Other states and territories | 118 | 41.1% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 151 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 52.6% |
| TV | 67 | 23.3% |
| Internet | 60 | 20.9% |
| Radio | 5 | 1.7% |
| Accessibility | 3 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
151 complaints were recorded in this category, representing 52.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 111 | 73.5% |
| Billing | 12 | 7.9% |
| Availability (including rural call completion) | 8 | 5.3% |
| Equipment | 6 | 4.0% |
| Privacy | 5 | 3.3% |
| Number Portability (keeping your number if you change providers) | 3 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Junk Faxes | 2 | 1.3% |
| Interference (including signal jammers) | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
67 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 31.3% |
| Indecency | 20 | 29.9% |
| Availability | 14 | 20.9% |
| Loud Commercials | 10 | 14.9% |
| Equipment | 1 | 1.5% |
| Interference | 1 | 1.5% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Internet complaints
60 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 40.0% |
| Availability | 18 | 30.0% |
| Speed | 10 | 16.7% |
| Interference | 4 | 6.7% |
| Equipment | 2 | 3.3% |
| Privacy | 2 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.