FCC Consumer Complaints – 2 April 2020
Introduction
The Federal Communications Commission recorded 696 consumer complaints on Thursday, 2 April 2020 relating to telecommunications services, this represented a decline from the 697 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 305 complaints.
Key statistics
- Total complaints
- 696
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (305)
- Most reported state/territory
- California (72)
Where the complaints came from
Reports recorded on 2 April 2020 show 696 complaints originating from 521 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 10.3% |
| Florida | 58 | 8.3% |
| Texas | 55 | 7.9% |
| Illinois | 36 | 5.2% |
| New York | 36 | 5.2% |
| Pennsylvania | 34 | 4.9% |
| Colorado | 27 | 3.9% |
| North Carolina | 24 | 3.4% |
| Georgia | 23 | 3.3% |
| Ohio | 23 | 3.3% |
| Other states and territories | 306 | 44.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 412 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 412 | 59.2% |
| Internet | 169 | 24.3% |
| TV | 95 | 13.6% |
| Radio | 13 | 1.9% |
| Emergency | 4 | 0.6% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
412 complaints were recorded in this category, representing 59.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 305 | 74.0% |
| Billing | 39 | 9.5% |
| Availability (including rural call completion) | 25 | 6.1% |
| Equipment | 18 | 4.4% |
| Privacy | 10 | 2.4% |
| Number Portability (keeping your number if you change providers) | 5 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.0% |
| Interference (including signal jammers) | 3 | 0.7% |
| Junk Faxes | 3 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
169 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 36.1% |
| Availability | 60 | 35.5% |
| Speed | 31 | 18.3% |
| Interference | 9 | 5.3% |
| Privacy | 5 | 3.0% |
| Equipment | 3 | 1.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
95 complaints were recorded in this category, representing 13.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 42.1% |
| Availability | 35 | 36.8% |
| Indecency | 9 | 9.5% |
| Equipment | 6 | 6.3% |
| Loud Commercials | 3 | 3.2% |
| Privacy | 2 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.